Frequently Asked Questions

You’ll have full access to the software immediately after signing up. However, for data transfer or migration (depending on size) it may take a few days.

You can cancel with 30 days’ notice.

Infusion Online is a cloud based business application which runs over the internet giving you access anytime anywhere, automatic back-ups and your data is securely stored. Infusion on the desktop runs on your computer without the benefit today’s internet technology offers.

We offer a range of products that will meet most business requirements meaning customisation can be minimised. We have APIs that allow third parties to integrate if you have specific applications to run your operations.

No two businesses are exactly the same, and that’s true for ERP software. Infusion has particular strength in product management, whether selling physically or online, in buying, storing and moving them around, and is support by excellent financials and accounting. Contact us and we can help see if Infusion is right for you.

The short answer is yes, but you do have a part to play. Infusion have invested heavily in the security of Infusion Online, but keeping your data safe is a shared responsibility.

Here’s what Infusion does:
● Your data is encrypted from the moment you enter it into the system. All data sent to and from the browser is encrypted  and all data that we store is encrypted.
● You have operational control over who can access and change your data within your business.
● Two Factor Authentication is used to make sure of the identity of users.
● Point in time backups of your data. This means that every piece of data committed to the system is preserved. This ensures that your financial records are protected against accidental loss, system failures, or other disruptions.

Here how you can help protect your financial data:
● Use strong, unique passwords
● Use 2FA wherever possible
● Limit access to your data using the Role based security model of Infusion Online so that user only have the access that they need to perform their job functions

Your data is backed up as it is committed to the system. For example, if you are entering a large quote for a customer and you have entered the product you want to quote, but not yet recorded the quality, we don’t back that data up. Once you have loaded all the lines of data relating to the quote and select save, it is backed up.

Infusion online is a cloud based system and all data is stored in a private cloud based in New Zealand.

Support is provided by Infusion or a business partner that you might be working with.  Self-help and online videos are available through our knowledge base.

Typically yes and a deeper discussion is required to understand the type and amount of data you will require in a new application.  Understanding which data is for historic purposes only, and what is required operationally is critically in changing quickly and minimising costs.

Please contact us so we can discuss your current and future requirements as this will help us recommend the best product option for your business.

You will be charged on a per user per month basis.

Our products are developed to add new capability as your business grows, for example moving from managing one retail outlet, to adding on online shop, or adding a second or third physical shop.  Adding new users is easy as is making new functionality available when its needed.