Move from Infusion Desktop to Infusion Online

Move From Infusion Desktop to Infusion Online

You already rely on Infusion to help run your business. Infusion Online builds on that foundation with the flexibility of the cloud, improved workflows and new functionality designed to make everyday work easier.

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Work from anywhere

Access Infusion securely through your browser, whether you're in the office, working from home or on the road.

Stay up to date

Infusion Online is updated automatically, giving you access to ongoing improvements and new functionality without manually installing software updates.

Get better visibility

See up-to-date information across your financials and operations, helping you understand what's happening inyour business and make decisions with confidence.

Built for what's next

Moving Online gives your business access to the platform where we're building new features, improving workflows and investing in the future of Infusion.

Desktop vs Online

	Desktop and Traditional Systems	Infusion Online
Access & Mobility	Access from office computers only. Remote access is difficult or requires VPN.	Cloud access from anywhere with a browser. Perfect for hybrid teams and those constantly on the road.
Data and Connectivity	Data lives on individual machines or servers.	Centralised, always-on database with seamless connectivity across departments.
Updates and Maintenance	Requires IT support, manual installations, and scheduled downtime.	Automatic updates with new features and security improvements — zero disruption.
Security and Backups	Depends on internal IT processes; risk of hardware failure or data loss.	Cloud-grade security, automated backups and redundant servers protect your data.
Scalability	Expansion requires more hardware, licensing and setup.	Scales instantly as your business grows — add users, modules or locations as you require.

What's different with Infusion Online?

Contact our Migration team

Smarter inventory management

Get clearer visibility over your stock and better tools for managing inventory across your business.

Real-time stock visibility
Multiple concurrent stocktakes
Improved stock valuation and reporting
Multi-location inventory management
Guided picking and packing
Better visibility across purchasing and stock

Better reporting and visibility

Get the information you need without relying on spreadsheets or manually pulling information together.

Faster reporting
Improved financial reporting
Clearer stock visibility
Bank reconciliation reporting
Job and profitability reporting
Greater visibility across the business

Connected wherever you work

Because Infusion Online runs in the cloud, your team can access the same up-to-date information from wherever they're working.

No relying on a particular computer or server. No manually installing updates. Just one system your team can access securely through their browser.

Easier purchasing

Make purchasing and receiving stock simpler with improved workflows that connect back to your inventory, jobs and financials.

Streamlined purchase order workflows
Better control over stock replenishment
Improved purchase order receiving
Purchasing costs connected to jobs
Supplier and purchasing information in one place

Better ways to work

Infusion Online is continually introducing improvements that make everyday processing faster and easier.

From smarter list views and improved workflows to new ways of processing transactions, the platform continues to evolve based on how our customers use Infusion every day.

1. Chat and Discover

We start with a friendly conversation to understand your business and current setup as well as your business goals. From there, we recommend the Infusion Online solution that best fits your needs and supports your business goals.

2. Data Preparation and Backup

Our expert team will then help guide you through preparing and securely backing up your data. This ensures you have peace of mind and know your data is safe and ready to go.

3. Evaluation and Issue Resolution

Once your data is prepared, we test it on our migration server to review and identify any issues. If something doesn’t look right, we investigate, resolve it, and retest, making sure everything is accurate and ready for a smooth and transparent transition ensuring you are kept in the loop the entire process.

4. Migration Go-Live

Together, we set a “Go Live” date that works for you, then complete the move to your Infusion Online solution. Our priority is to keep downtime to a minimum, so your business continues running smoothly throughout the transition.

5. Onboarding and Ongoing Support

We'll cover the key differences between Infusion Online and Infusion Desktop in the migration preparation or in the "getting started" call.

We have multiple options for training & support before or after migration including: Free Online Knowledgebase with articles & videos, Online Training Courses, Support Plans or tailored bespoke training for you & your team.

Here's what other Infusion customers had to say

"We made the switch from hosted remote access Infusion - to Infusion Online due to device compatibility limitations of remote Infusion. Infusion Online is much easier to use with full functionality on all devices whether desktop or laptop. We also needed to update our Infusion product as it was a bit outdated with the reports we required. The new online system is 100% better!"

Guy de Lambert

Owner — Innovative Packaging

Our migration was incredibly complex, as it also involved integration with two brand new websites. All my fears melted away, when Infusion was able to solve speedily every issue that arose. The finished product is perfect, easy to use and fit for purpose. Infusion is the perfect business partner.

Paul Hewitt

Managing Director — Global Candy

Questions about moving to Infusion

How much down time will there be to migrate from Infusion Desktop?

We usually have you up and running within 4 hours of receiving your backup. We'll let you know if we expect it to be longer.

What happens if my business grows and I need more functionality?

Our products are developed to add new capability as your business grows, for example moving from managing one retail outlet, to adding on online shop, or adding a second or third physical shop. Adding new users is easy as is making new functionality available when its needed.

What support options are available for Infusion Online?

Support can be provided by Infusion's Support Team or a Certified Infusion Partner who will work with you to get the best out of Infusion Online for your business.

We have multiple options for training & support before or after migration including: Free Online Knowledgebase with articles & videos, Online Training Courses, Support Plans or tailored bespoke training for you & your team.

Will there be a charge?

Yes, there will be a charge for the evaluation and go live steps above. This includes data uploading, confirmation of data integrity, go live report pack, reports from both desktop and online platforms and a getting started call. It does not include data preparation work.