Stay Supported with an Infusion Support Plan

Keep your business running smoothly with reliable support when you need it. 

With an Infusion Software Support Plan, you and your team have access to support designed to help you get the most out of your system and resolve issues quickly.

Your support agreement includes assistance with the general use and operation of Infusion Business Software, delivered in the way that suits you best:

 

1
Telephone Support

0800 424 948
2
Email Support

support@infusion.nz
3
Remote Access Support

Secure direct assistance
4
Quick Report & Changes

Small updates (up to 15mins)

Support Plan Pricing

Support Plan Monthly Price Hours
1—5 Users $60 + gst 1
6—10 Users $100 + gst 1
11—15 Users $150 + gst 2
16—20 Users $195 + gst 2
21+ Users $245 + gst 2
Services per Hour $180 + gst  
Desktop developer rate per hour $210 + gst  

Please note the following Support is not included in the Support plan:

  • Onsite Training and Support

  • Travel

  • Installation

  • Report and layout changes exceeding 15 mins - these will be quoted

  • Hardware and Network Support

After Hours Support

We know business doesn’t always stop at 5pm. Our after-hours support team is available seven days a week to assist when you need it.
After-hours support is charged based on time spent by our support specialists. Where appropriate, requests may be scheduled for follow-up by our general support team during normal business hours to ensure the best outcome.

Get in touch to discuss if a support plan is right for your business

Infusion Knowledge Base

Find the latest help information, product manuals, software updates, and more in our Knowledge Base.

Designed as a self-service resource, it provides answers to most common questions, helping you quickly find the information you need.
Infusion Online Knowledge Base
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Are you with an Infusion Partner?

If your software was installed by a certified partner, they should be your first point of contact for all software support and on-site assistance.

 

If you’re unable to reach your partner, our Helpdesk is available seven days a week to assist you. This is a paid service.

Contact your Infusion Partner
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Infusion Help Desk

Our help desk team is available seven days a week, from 8:00 AM to 7:00 PM. Please note that this is a paid service.

 

Call: 0800 424 948
Email: help@infusion.nz

 

Calls cost $37.50 + GST per 15 minutes, or included if you are on our Maintenance and Support Plan.

Infusion Help Desk